There are many types of replacement parts used to repair vehicles. Each insurance company has their own policy regarding the types of parts they ask us to use when we repair your vehicle. There are many variables that determine which type of part is used. Your insurance policy may contain verbiage that specifies the type of part. Other variables such as availability, cost, and age of vehicle are often taken into consideration. The goal of the insurance company and the repair facility is to provide safe guaranteed repairs that restore your vehicle to pre-accident condition.
Our customer service representative or the insurance claim representative of the insurance company paying for your repair can explain the parts policy as it pertains to your vehicle.